Tickets sold are non-refundable.
Confirmation codes are strictly non-extendable in validity.
A confirmation email with the confirmation code will be sent to your email once the purchase is made.
Do check you spam or junk mail. If it is still not there, please email us at [email protected] to resend the confirmation email to you. Please provide us with your full name and your email address used when buying the ticket.
The confirmation email will provide a confirmation code together with a QR image. It would include the details and conditions of the tickets that you have purchased.
It is an e-ticket and no printing is necessary. You will be required to show the confirmation email and the image at the attractions. Alternatively, you may want to print the confirmation email if it is easier.
Please edit settings from your computer to enable pictures to be downloaded by your email. The QR code will show in the confirmation email after changing the settings.
The validity varies – Please check the conditions and valid of each ticket prior to purchase.
No partial redemption at each attraction is allowed. Once the confirmation code is scanned at a particular attraction, you would have to redeem all the tickets for that particular attraction.
If you are planning to go on separate days to a particular attraction, kindly make separate purchases for each of the days .
Please refer to partial redemption.
Most redemption happens at the guest services redemption booth.
Please refer to your confirmation email for the specific instructions for each of the attraction information.
Generally there is no need to call to make a reservation for most attractions. However, there are a few attractions that may require you to book in advance. Please refer to the terms and conditions of the tickets that you purchased.
Please email us at [email protected] or call +65 8828 7595.